Our tickets are all group rate tickets which are discounted due to a large group booking, if we cannot reach the minimum number of tickets required to get the group rate then unfortunately we will be unable to honour the booking and you will be refunded.

All tickets are subject to availability

All bookings are non refundable  once purchased they are your responsibility  please do check when booking that you have booked the correct show, time, date etc if changes need to be made you will incur an admin charge of £10 per ticket.

In the event you are unable to attend  for whatever reason  I will add your tickets back onto the website (once the show is sold out) and try and sell them on for you. This will incur a £10 per ticket admin fee – I can not promise to sell all your tickets, and I may only be able to sell part of your order. Therefore please only ask me to sell on your tickets if you absolutely cannot make the event.

If you request a payment plan this is YOUR responsibility to make sure its paid.

payments need to be made by standing order and completed by the time of the trip.

By ordering tickets and paying either in full or deposit you are accepting our terms and conditions of sale.  The order must be paid for by the date specified or your reservation will be cancelled, with tickets being released if payment is not received.

If payment is not made in full or a payment is missed the tickets will be automatically cancelled and no refunds will be given. If you cancel your booking in a payment plan a refund cannot be given.

If a performance is cancelled then an alternative date will be arranged and or a credit note will be issued

if a performance is cancelled enroute then a refund will be made minus £30

Any person refused entry into the event will be bound by the venues terms and conditions and will not be refunded for the ticket

Tickets are not to be resold for more than the price paid

Booking fees include (but are not limited to) admin, card processing fees, website costs, VAT. Kims Theatre Trips and excursions are only liable for the cost of the tickets and are not responsible for any out of pocket expenses. If we refund its only the cost of the ticket and not the web site fees

Coach travel is included and we will not be able to offer refunds if the journey takes longer than is planned due to traffic etc.

Please do let us know in advance if anyone in your party has any special needs that we need to be aware of  sometimes we will need to send a smaller vehicle that may not have a toilet

we cannot be held liable for any personal injury incurred whilst on our trips

the coach will be waiting for us after our event for our return journey please make your way back as quickly as you can  if you cannot find your way back to the coach please make sure you phone me and I will get you back to the coach

Every effort will be made to seat all groups together, however for larger groups we may have to split across two rows.

I want all my passengers to have a fun filled day out  I am only a small business so really need things to run to schedule

I cannot tolerate anyone who is drunk on the coach or any abusive or disruptive behaviour you will be asked to leave the coach and make your own way home and will not be allowed to travel with us again  and will not be reimbursed for any out of pocket expenses incurred.

we reserve the right to refuse travel should we deem it necessary

thank you for agreeing to the Terms and Conditions.